The major features of the policy are:-
- The National Consumer Policy would be based on the principles of empowering consumers, ensuring competition, opening up competition in areas where government is the sole service provider and strengthening Voluntary Consumer Organisations, to collect and disseminate information to consumers.
- The implementation strategies for the same would be encouraging the establishment of internal dispute resolution mechanisms for all manufacturers and service providers, using legislation for enforcement of the rights of consumers, use of Essential Commodities Act for non-market interventions and ensuring harmonization of standards at both national and international levels to promote better choices.
- The ultimate deliverables would be that consumers should be empowered to make real choices, enhancement of consumer welfare through promotion of competition, consumers are informed and educated about the products and services they are purchasing and the redressal mechanism available to them and involvement of consumers in formulating policies by various Government Departments.#